Advanced Dispatch Mapping System

Enables 9-1-1 call operators to quickly locate calls

“QuickPoint was designed to be as intuitive to use as possible so that the operator could focus on the caller as opposed to the software.”

Benefits that Reduce Response Times

• Quickly Pinpoint Callers
  Incoming wireline and wireless calls are automatically pinpointed on a map for the operator. QuickPoint was designed to be as intuitive to use as possible so that the operator could focus on the caller as opposed to the software. Users easily interact with the map through detailed searches, identify features, and other map navigation tools. Users view not only calls that were received at their workstation, but all incoming calls received.
• Quickly Pass Call Locations to Dispatch
  QuickPoint can be integrated with existing 911 and Computer Aided Dispatch (CAD) equipment. This allows the call operators to pass the caller's location electronically to the dispatcher's software. The software is also able to run on the same computer as the dispatch software.
• Increased Data Accuracy
  Sometimes the addresses reported by the 911 system (ALI) do not match those displayed on the map. This happens because the MSAG and GIS databases are out-of-sync. QuickPoint automatically detects and records this condition so that personnel may correct this data discrepancy. Alternatively, Contact One's MapSAG product (or service) may be used to easily fix these problems. Having synchronized data allows the 911 operator to locate callers more accurately.

Additional Benefits

• Quickly Train New Operators
  New operators can learn the core product functionality in five minutes and typical in-class training time is one day. This allows new operators to immediately realize the benefits of QuickPoint.
• FCC Compliance and NENA Standards
  QuickPoint supports both wireline and wireless calls in accordance with FCC Phase I and II requirements and NENA standards.

More Information

Contact us today for additional details and specifics of QuickPoint.