Successful Projects and Current Events
Intrado Acquires Contact One
Combination Speeds Delivery of Next-Generation 9-1-1 Geographic Information System Applications and Services
LONGMONT, Colo., June 15, 2011 — Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, today announced the acquisition of Contact One, a leader in integrated 9-1-1 geographic information system (GIS) data management solutions for public safety.
This key expansion of its GIS service portfolio allows Intrado to provide customers with a graphical Master Street Address Guide (MSAG) management tool. This transaction also enables Intrado to deliver enhanced dispatch mapping support, which is critical to saving lives in an increasingly mobile world. Additionally, the collective GIS expertise of the two companies allows Intrado to offer expanded enterprise mapping and data services for 9-1-1.
Contact One’s innovations in public safety GIS applications combined with Intrado’s frontline experience in integrated solutions for 9-1-1 provide an important step in the evolution and advancement of next-generation 9-1-1, with services that:
• Give public safety more powerful tools through tighter integration of E9-1-1 and GIS solutions.
• Provide the most advanced combination of GIS with native 9-1-1 systems and operations on a common, IP-based platform.
• Deliver the logical next step for public safety agencies to respond to the evolving challenges of expanding mobile communications.
“In a world where every second counts, public safety will benefit from the combined vision, technology and innovation of two prominent industry leaders in E9-1-1 data and GIS data management solutions,” said Dami Hummel, vice president and general manager of the Intrado Mobility Division. “This transaction enables Intrado to add key products to our growing suite of solutions, while gaining a stronger strategic presence in this important market.”
“Joining forces with Intrado is the catalyst to unleash more tightly integrated GIS management systems and GIS database solutions,” said Contact One CEO Jerry Merlick. “Together, we will better meet the needs of public safety clients and accelerate the transition to next-generation 9-1-1.”
About Intrado
In business for more than 30 years, Intrado, a subsidiary of West Corporation, has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. Intrado’s dedicated focus on emergency communications technology allows the company to continue pioneering network innovations that improve emergency response. For more information, visit http://www.intrado.com.
About West Corporation
West Corporation is a leading provider of technology-driven, voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services. West also provides mission-critical services, such as public safety and emergency communications.
Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial, technology and healthcare. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit http://www.west.com.
New Mexico GIS Mapping Classes Popular at Spring APCO/NENA
GIS Mapping and 9-1-1 Data Management classes are filling up quickly for New Mexico GIS staffers at the New Mexico APCO/NENA conference held May 4, 2011. Classes are led by Adam Iten, project manager for the New Mexico Statewide GIS Database Project; he offers insight into maintaining your GIS data and 9-1-1 map by utilizing the latest MapSAG software. Data management issues include improving the accuracy of your GIS data by synchronizing GIS and MSAG databases, and how MapSAG tools help you maintain your centerline, address point and boundary data.
The event will be held at the Albuquerque Marriott, 2101 Louisiana Boulevard NE, Albuquerque, NM 87110. For more information, visit www.nmpsta.org for the event schedule and details.
Kim Paxton, GSP, Hired for SE Region
Kim Paxton GSP, Putnam County 9-1-1 Coordinator and former State of Florida E9-1-1 Board Member, has accepted a position with Contact One Inc. as the South East Regional Account Manager. "Bringing Enterprise GIS solutions to Florida requires significant experience and commitment. Contact One shares my passion for delivering high quality enterprise GIS solutions to 9-1-1 coordinators with a clear path to Next Generation 9-1-1," said Paxton.
Jerry Merlick, Contact One President stated "Kim Paxton brings more than 25 years GIS experience and is a key hire for supporting Enterprise GIS in Florida. We look forward to rolling out many Next Generation 9-1-1 projects in the next several months while providing stellar customer support throughout Florida and the southeast."
MapFlex 911
MapFlex 911 now delivers a rich user experience with advanced NG9-1-1 emergency location mapping that provides dispatchers and public safety personnel enterprise-wide control and collaboration. Witness the power of IP-based, NG9-1-1 today.
MapSAG 5.5 Releases February 2010
Industry leading MapSAG 5.5 just got even better with new features that save you time, optimize your data validation and ensure better QA/QC and greater synchronization between MSAG, ALI and GIS databases.
Greater Harris County 9-1-1 Network, Texas
To achieve optimal data accuracy at Greater Harris County (Houston, Texas), Contact One works closely with 911 Datamaster to provide this burgeoning metropolitan area with an industry leading ALI/GIS database solution. Harris County currently manages its GIS/911 database.
Gilchrist County, Florida
Assisting rural Gilchrest County optimize its GIS program, Contact One provides MapSAG software for back office GIS database maintenance to increase data accuracy.
St. Louis Obispo County, California
St. Louis Obispo calls on Contact One to provide complex mapping services solutions including GPS field collection, spatial corrections, topology validation, MSAG/GIS comparison and accuracy reporting.
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