Contact One was founded over seven years ago upon a passion to reduce public safety response times through easy-to-use software while providing accurate 9-1-1 and GIS data. Since that time, our vision has been to provide GIS solutions exclusively to 9-1-1 agencies.  Contact One continues to serve 9-1-1 agencies with a commitment to integrity, service, and excellence.  New inroads to 9-1-1 and GIS systems integration are being paved by Contact One in order to move the entire public safety enterprise and 9-1-1 industry closer to the realization of the Next Generation 9-1-1 (NG911).

Contact One provides 9-1-1 database, mapping/GIS and 9-1-1 products and services.  These solutions allow for accurate use and management of each and every critical 9-1-1 call.  Our services include mapping, GPS collection, and 9-1-1 consulting.  In order for you to have all components necessary for a comprehensive 9-1-1 GIS, we offer MapSAG 9-1-1 GIS Data Management System, QuickPoint Dispatch Mapping System, and RegionCast Emergency Notification System.  MapSAG allows users to visually synchronize GIS and MSAG databases for a “Graphic MSAG”. QuickPoint software helps dispatchers find people faster with an easy-to-use interface. RegionCast is a map-based emergency notification system.

Contact One is located and headquartered in Austin, Texas. Additional offices are in Boulder, Colorado and Phoenix, Arizona. We are a company owned and operated corporation. We pride ourselves in how simply and effectively our software operates.  Two key areas we focus on are increasing 9-1-1 data accuracy and dedicated customer service. We encourage you to contact any or all of our past customers, not just a hand-picked few, in order to hear successful stories of the solutions we’ve provided. We are a unique company operating in the 9-1-1 GIS software and services market.

Contact One has been an ESRI Business Partner for over five years. This provides Contact One with access to information that assists in the refinement of our products. This relationship and access to valuable information helps us develop and support our products, make them the best, and retain the most value available in the industry. Contact One is also a business partner with several leading public safety agencies.  These partners include 9-1-1 database management systems, call-out service providers, 9-1-1 telephone hardware providers, software training companies, and other niche-oriented solutions companies.  More information our business partners can be found here.

With a focused vision of providing products and services exclusively to 9-1-1 agencies, we are intent on being the very best in the 9-1-1 industry and taking care of our customers while delivering the most technologically advanced and long-term GIS solutions available.